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DM First Forgot Password
Lost your DM First password? The sign-in screen offers two ways back: a Forgot password? link and a note telling you to contact customer service.
I forgot my DM First password: first steps
- Bring up the DM First sign-in screen.
- Select Phone Number or Email, whichever your account uses.
- Tap the Forgot password? link near the Remember password option.
- Complete what the following screen asks for. That flow was not run for this guide, so its fields are not listed here.
The reset link did not get me back in
The sign-in screen says plainly: 'If you forget your password, please contact customer service'. Take that route if the reset link does not get you back in. Our support page explains where the customer service button appears.
A lock message appeared after wrong tries
A dialog pops up once a wrong password has been entered more than 10 times. It reads 'You Have Entered Wrong Password More Then 10 Times', directs you to reset through Forgot Password, and adds a Contact customer service button.
Resetting is the way back in that the dialog itself gives, so stop guessing once it shows.
Setting a password the rule accepts
- Satisfy the DM First rule: 8 or more characters, with letters and numbers together.
- Leave out your phone number, name and birthday.
- Avoid anything already used for your email or banking apps.
Nobody genuine will ask for your DM First password over chat or a call. Keep it, and any code sent to your phone, private.
Once it is reset, head back to login help. If the account was never fully created, check sign-up issues.
Finished with the reset notes? Options are below.